Refund policy

Refund Policy

We want you to love your Ember experience. If something isn't right, we're here to help.

Change of mind

Due to the nature of our products, we are unable to accept returns for change of mind on opened items. If your Ember Silk is unopened and unused, you may return it within 14 days of delivery for a refund or exchange. Postage costs for change of mind returns are the customer's responsibility.

Faulty or damaged items

If your product arrives damaged or faulty, please contact us at hello@emberhaircare.com with your order number and a photo of the issue, and we'll arrange a replacement or refund.

How to start a return

Email hello@emberhaircare.com with your order number and reason for return. We'll get back to you with the next steps within 2 business days.

Refunds

Approved refunds will be processed to your original payment method within 5 to 10 business days.

Contact us

If you have any questions about our refund policy, reach out at hello@emberhaircare.com