What is Ember Silk?
Ember Silk is a nourishing daily hair cream. It softens and smooths, leaving hair manageable through everyday wear.

How do I use it?
Apply 1 pump to damp or dry hair, or 2 pumps for thick or longer hair. Using the tube or a sachet? A small amount is all you need. Work through mid-lengths to ends. Don't rinse. Silk is a leave-in cream, made to stay in your hair all day. Style as usual. Use daily for best results.For sauna and swim: 1 pump before, and 1 after getting out.

Is it suitable for my hair type?
Yes. Silk is suitable for all hair types, from fine to coarse, including colour-treated hair and extensions. If you wear tape or bonded extensions, apply to mid-lengths and ends and keep it away from the bonds.

What's inside?
A considered blend of ceramides to lock in moisture, argan oil to nourish, panthenol to soften and an amino acid complex to strengthen, finished with botanical extracts of green tea, chamomile and aloe. The full ingredient list is on the packaging and on our Ritual & Details page.

Can I use Silk with heat styling?
Yes. Silk can go on before you blow dry or style. It keeps hair soft, smooth and manageable, and makes a great part of your styling routine.

Where is Ember made?
Ember is made in Australia.

Who created Ember?
Ember was founded by hairstylist Shiralee, drawing on over 20 years of experience in the industry. You can read Shiralee's story on our Journal.

Is Ember cruelty free?
We do not test on animals. We are currently working towards formal cruelty free certification.

Where do you ship?
Australia and New Zealand. Orders are dispatched within 1–2 business days, and shipping is free in Australia on orders over $99.

Returns Policy       

We want you to love your Ember experience. If something isn't right, we're here to help.

Change of mind
Due to the nature of our products, we are unable to accept returns for change of mind on opened items. If your Ember Silk is unopened and unused, you may return it within 14 days of delivery for a refund or exchange. Postage costs for change of mind returns are the customer's responsibility.

Faulty or damaged items
If your product arrives damaged or faulty, contact us at hello@emberhaircare.com with your order number and a photo, and we'll arrange a replacement or refund at no cost to you.

How to start a return

Email hello@emberhaircare.com with your order number and reason for return. We'll get back to you with the next steps within 2 business days.

Refunds
Approved refunds will be processed to your original payment method within 5 to 10 business days.